SASSA VERIFICATION AND VALIDATION PROCESS
§ ID Number, name and surname provided by the client is verified with the Department of Home Affairs data
- ID Number is matched against approved databases such as UIF, SARS, NSFAS
- Fraud Risk Scoring is done with Fraud prevention partners- The Client ID number and Mobile number is checked against the approved databases
- Application is Approved or Declined with reason
VIEWING APPLICATION STATUS
Application status can be viewed on the following Channels:
- Visit SRD Website: https://srd.sassa.gov.za
- Under Application Status tab: Click here to check the status
- WhatsApp: send message to 082 046 8553
Toll Free Call Centre: Contact- 0800 60 10 11
RECONSIDERATION
If Client’s application is declined, the client has the right to request reconsideration within 30 days of receiving the declined reason.
- Client must request reconsideration for each month that the application is declined
- Application for reconsideration
- Visit SRD Website: https://srd.sassa.gov.za
- Under Application for Reconsideration tab: click here to apply for reconsideration
- Visit SRD Website: https://srd.sassa.gov.za
- If client struggles, Please contact
- SASSA Toll Free Call centre on: 0800 60 10 11 to request reconsideration
SRD GRANT CANCELLATION
Visit SRD Website: https://srd.sassa.gov.za
- Under Cancel my Application tab: click here to cancel online
Provide ID number and mobile number, then click send pin
- Client will receive a sms with 6 digit OTP number
- Applicant must insert the OTP number and click verify pin
- Click cancel my grant
A message will pop up to ask if applicant is sure about the cancellation of the grant
- Click YES to continue with the cancellation; Click NO to Discard
SRD GRANT REINSTATEMENT
Visit SRD Website: https://srd.sassa.gov.za
- Under Cancel my Application tab: reinstate my cancelled grant application
Provide ID number and mobile number, then click send pin
- The client will receive a SMS with 6 digit OTP number
- Applicant must insert the OTP number and click verify pin
- Agree to terms and Conditions
- Click reinstate my grant
A message will pop up to ask if the applicant is sure about the reinstatement of the grant
- Click YES to continue with the reinstatement; Click NO to Discard
GENERAL INFORMATION
- To change Mobile number Client must contact SASSA Toll Free Call centre on: 0800 60 10 11
- If further clarity is required, please contact:
- SASSA Toll Free Call centre on: 0800 60 10 11
OR
- Send an email to: [email protected]
OR
- Visit the SASSA website:
- sassa.gov.za
- https://srd.sassa.gov.za
Find more details about: How to apply for R350 Grant | R350 grant Application process
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