Job Opportunity at CRDB Bank .[Business Manager ]

Job Overview

Business Manager

Reporting line- Zonal Manager

Location- Zanzibar

Job Summary

Responsible to lead Zanzibar region initiatives in driving business, through networking and promoting business segments.

Key responsibilities:

Improving business relationship initiatives between the customers and the bank to ensure the budget is met for agri-business, MSME, Government, agents and merchants for assets and liabilities.
Motivate RMs and manage day-to-day operations and tactics to grow the business profitably.
Take a leading role in driving business, through networking and promoting business segments which include; Individuals, MSEs, SMEs, Corporates with zonal and branch teams.
Develop and implement an annual business plan for the zone to ensure they are supporting the achievement of the bank’s objectives.
Actively build the capacity of the branch team through ongoing coaching and support.
Advise Zonal Manager on all aspects of the development of Business in Zanzibar in order that they are well informed.
Review and advise the bank on its pricing policy for products with team members periodically and ensure the bank prices on its products have a competitive advantage in the market.
Ensure customer satisfaction for the bank’s product lines is achieved by providing accurate advice for selling in line with customers’ expectations.
Monitor and ensure that the bank products delivery process is working properly and advise management on any changes to improve profitability.
Benchmark bank’s products and services to that of competitors in the market.
Monitor and ensure zonal loan portfolio is of good quality and is compliant with the bank’s acceptable levels.
Assigning KPIs/targets, monitoring, coaching and conducting performance reviews to the team under your direct supervision.
Provide timely reports, recommendations and feedback to Zonal Manager and top management as per the bank’s procedures or on demand.
Preparing and agreeing on the annual budget based on the zonal strategic plans.
Preparing and agreeing on a weekly and monthly action plan and regular performance feedback with the direct reports and immediate supervisor.

Experience, Knowledge and Skills Requirements

Bachelor’s degree in Economics, Banking, Finance or equivalent from a recognized institution.
Minimum of 5 years of work experience, with good exposure in Business Development and customer retention.
Experience in market research (qualitative & quantitative).
Experience forming and sustaining relationships with internal and external stakeholders relevant to CRDB Bank Business.
Comprehensive knowledge of sales and service management.
Understanding of the bank products and operating procedures.
Excellent Microsoft Excel and financial modelling skills.
Proficient in Powerpoint preparation and presentation skills.
Excellent research, analytical, conceptual and problem-solving skills
Ability to analyze the bigger picture and offer practical recommendations for the business
Excellent verbal and written communication skills with the ability to interact effectively with people at all levels.
Ability to act as a project “driver” and drive implementation of strategic initiatives.
Ability to work in dynamic conditions, and transition quickly between collaborative and individual work.
Ability to work in a team and motivate others to achieve the desired goals.